Refund &
Returns Policy
This Refund & Returns Policy explains how cure.care handles refunds, replacements, cancellations, returns, and payment-related concerns for physical wellness products, educational resources, support contributions, and future digital offerings.
Overview
cure.care is a healthcare education and wellness platform that may offer selected non-prescription wellness products, preventive healthcare products, nutritional supplements, diabetes-support products, wellness accessories, digital educational resources, and public-interest health content.
This policy explains how refunds, replacements, returns, exchanges, and payment-related concerns are handled across physical and digital offerings available through cure.care.
- Transparent refund procedures
- Limited-return healthcare safety standards
- Consumer protection aligned practices
- India-focused operational compliance
Physical Products & Wellness Items
cure.care may offer selected non-prescription wellness and healthcare-support products related to diabetes management, preventive health, nutrition, lifestyle wellness, fitness support, healthcare accessories, and educational wellness products.
Important Clarification
cure.care does not provide prescription medicines, prescription drugs, clinical diagnosis, or medical treatment services through the platform.
Product availability may vary based on regional regulations, operational capacity, inventory status, and applicable Indian compliance requirements.
Eligible Returns & Replacements
Certain physical products may qualify for return, replacement, or refund under limited conditions.
- Product delivered in damaged condition
- Wrong product received
- Product expired before delivery
- Packaging tampered before delivery
- Manufacturing defects identified upon delivery
Requests for return or replacement should generally be submitted within 48 hours of delivery along with supporting photographs and order details.
Non-Returnable Products
Due to hygiene, safety, healthcare, and consumer protection considerations, certain products may not be eligible for return once opened, used, or tampered with.
Opened Wellness Products
Opened supplement containers, nutrition products, consumable wellness items, and hygiene-sensitive products are generally non-returnable.
Misused Products
Products damaged due to improper storage, misuse, accidental damage, or unauthorized handling are not eligible for return.
Damaged, Missing, or Incorrect Orders
If an order arrives damaged, incomplete, defective, or incorrect, users should contact cure.care support promptly for review and resolution.
- Include order number
- Provide product photographs
- Share packaging images if applicable
- Contact support within 48 hours
Eligible cases may qualify for replacement, store credit, or refund after internal verification.
Digital Products & Educational Resources
cure.care may offer downloadable guides, digital wellness resources, educational materials, healthcare eBooks, calculators, or premium informational products in the future.
- Digital downloads are generally non-refundable
- Access issues may qualify for technical assistance
- Duplicate transactions may be reviewed manually
- Refund decisions remain subject to internal review
Voluntary Support Contributions
Users may voluntarily support cure.care’s educational mission through contribution systems intended to help sustain editorial operations, healthcare education initiatives, platform infrastructure, and research-oriented publishing activities.
Contribution Refunds
Voluntary support contributions are generally non-refundable unless duplicate billing, technical transaction errors, or unauthorized transactions are identified.
Refund Processing Timelines
If a refund is approved after internal review, the amount will generally be processed back to the original payment method.
5–10 Business Days
Actual timelines may vary depending on banks, payment gateways, card issuers, or financial institutions.
Original Payment Source
Refunds are generally processed to the original payment source wherever technically possible.
Order Cancellations
Orders may be canceled before shipment confirmation. Once an order has been dispatched, cancellation requests may no longer be possible.
- Cancellation approval depends on shipping status
- Certain wellness products may not support cancellation
- Refund deductions may apply for payment gateway fees where permitted
Chargebacks & Payment Disputes
Users are encouraged to contact cure.care support before initiating chargebacks or payment disputes with banks or payment providers.
cure.care remains committed to reviewing legitimate billing concerns fairly, transparently, and within reasonable operational timelines.
Contact Information
For refund, return, cancellation, replacement, shipping, or billing-related concerns, users may contact cure.care support using the details below.
Cure Care
17/10, Thiruvalluvar Street,
TK Rangabashyam Nagar, IOB Colony,
Bharathiar University Post,
Maruthamalai,
Coimbatore, Tamil Nadu,
India — 641046
Mobile: +91-94006-98000
Refunds & Billing: refunds@cure.care
General Support: help@cure.care